Shipping policy

  1. This Shipping Policy describes the shipping options, costs, and return procedures for CYAN ("we," "us," or "our").

    Shipping Options & Costs

    • Free Shipping: We offer free standard shipping on all orders above ₹1,000 (Indian Rupees One Thousand).
    • Standard Shipping: For orders below ₹1,000, a flat shipping rate of ₹100 will be applied.

     

  2. Estimated Delivery Times

    • Standard Shipping: 10-15 business days

     

  3. Order Processing

    Orders are typically processed within [Insert Processing Timeframe] (business days) after they are placed. You will receive a confirmation email with tracking information once your order ships.

    Returns & Exchanges

    We offer hassle-free returns within 4 days of receiving your order. To be eligible for a return, your items must be unworn,unwashed, undamaged, and have all tags attached.

    Return Process

    1. Initiate Return: Contact our customer service team by email at contact@cyanindia.com
    2. Pack Your Return: Securely pack your unworn, unwashed, undamaged items with tags attached in the original packaging, if possible.
    3. Ship Your Return: Include the return authorization slip with your packed items and ship them back to the address provided by our customer service team.
    4. Processing: Once your return is received and inspected (usually within 3 business days), your refund will be processed within 7 business days. Refunds will be issued to the original payment method used for the purchase.

    Please Note

    • You are responsible for the cost of return shipping.
    • We are not responsible for lost or stolen return packages.
    • Items that are worn, washed, damaged, or missing tags will not be accepted for return.
    • This policy applies to domestic orders within India. For international orders, please contact customer service for specific return instructions